Engagement & Dialogue

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Effective engagement is the backbone of our work at One World. Engagement is a process of working collaboratively and developing relationships based on clear and respectful two-way communication.

There can be many reasons for conducting an engagement process – to inform, to consult, to involve, to facilitate learning, to collaborate or to empower. We can help you to clarify what you want to achieve in an engagement process, how to reach the people you want to engage, and how to support effective participation in that process.

One World uses its wealth of experience with a range of approaches to design effective engagement processes. We craft each design with the outcomes and objectives in mind and in collaboration with our clients, often working with a planning group of key participants.

Recognizing the Role, Benefit and Challenge of Emotion and Value Exploration in Deliberative Dialogue

In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article is part of a seven-part series exploring some of the lessons learned about deliberative dialogue through the Edmonton Citizens’ Panel. The Energy Transition Strategy that incorporated the Panel’s recommendations was passed unanimously by Edmonton City Council in April 2015.

Finding Clarity in Complexity: Edmonton Climate Change Panel Case Study

In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article […]

Should You Use The Media To Amplify The Impact of Your Deliberative Dialogue?

In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article […]

Working with Divergence and Emergence, While Maintaining Focus: Lessons from the Edmonton Citizen Panel on Climate Challenges

In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article […]

Three Prerequisites for Effective Deliberative Dialogue: Citizen Climate Change Panel Case Study

In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article […]

Six Design Elements That Contributed to Edmonton’s Deliberative Dialogue Success

In 2012, the City of Edmonton, the Centre for Public Involvement (CPI), and Alberta Climate Dialogue (ABCD) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. The Energy Transition Strategy that incorporated its recommendations was passed unanimously by Edmonton City Council in April 2015. For a video reflecting […]

3 Ways To Improve Public Engagement and Customer Service

In business, the more you engage with your customer, the more you know their needs, and the better you can serve them. Engaging the customer is ultimately a win-win proposition for both parties. This is as true for government agencies and non-profits as it is for any business: everyone can stand to gain from open […]

An Innovative Public Engagement Case Study: NHS Citizen

Little changes go a long way. An interesting example of innovation in Public Engagement is currently taking place in England as a result of changes to their National Health Services (NHS). Response To Major Structural Changes In The Health Care System in England In 2012, the government changed the operating structure of the NHS so […]

Connecting Theory And Practice For Effective Public Engagement

The theory and practice of Public Engagement is always evolving, thanks in part to ongoing research initiatives from industry leaders around the globe. Staying on top of and incorporating the latest findings is an essential part of effective Public Engagement practice. One example is new thinking that brings a systems understanding to public engagement. How […]

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One World Inc (OWI)
207-2141 Thurston Dr
Ottawa, ON
K1G 6C9