“People services” are the types of program such as health, education and social services that essentially involve one group of people (providers) providing a range of services to another group of people (variously called clients, consumers, patients or students, depending on the context).
Organizations and communities are facing challenges they have never faced before. When dealing with new and complex problems, organizations and communities need to be able to try – and learn from – innovative approaches. While this “research and development” role is common in the corporate sector, its importance is often underappreciated in government, non-profits and the community sector.
Innovation thrives when organizations, communities or sectors foster a learning culture for themselves and develop the skills that enable them to work together in new ways. A learning culture is much more than professional development; it is a culture where people at all levels are encouraged to look carefully at what they do, how they do it, how it could be done more effectively, and how they can share what they learn.
A learning culture supports the investigation of new approaches. It also means a tolerance for failure since not all new approaches will be successful. But what is important is that learning is consciously and deliberately built into these efforts so that new knowledge and experiences can be captured and fed back to the organization.
One important factor that is often overlooked is that organizations, communities and networks have a great deal of inherent wisdom that comes from experience. The challenge is how to tap into that wisdom. One World can help your group tap into the experience that your members bring to an issue, and translate that experience into knowledge you can use.
“People services” are the types of program such as health, education and social services that essentially involve one group of people (providers) providing a range of services to another group of people (variously called clients, consumers, patients or students, depending on the context). The planning for these programs has been dominated, over the past 50 years or so, by the desire to create systems intended to standardize the types and quality of the services provided, in the hope of creating similar outcomes for the clients. In this process, it has been generally assumed that any professional that possesses the appropriate qualifications can provide the required service. What has often been overlooked is the actual relationship that gets created between a provider and a client.
Increasingly, organizations and networks whose members are dispersed geographically – and who may be feeling budget pressures – are choosing to meet virtually as a less costly alternative to face-to-face. Meeting virtually can offer many advantages: you can meet more frequently and you can engage many more people at far less cost than face-to-face meetings. […]
One of the biggest untapped assets in most organizations is the skills and experience of their own people. When it comes to problem solving, vertical dialogue is an invaluable asset. Frontline workers are often founts of knowledge, but all too often their input isn’t sought by management, even though they may have a superior grasp […]