Case Studies: How Patient Engagement Has Addressed Challenges in Health Care Policy and Practice

The health care system can be intimidating for patients and their families to navigate: many patients, their families, and advocates feel that their wants and needs are little understood. Yet health care providers feel the strain of the system too, as providing the best possible care often involves coordinating treatments across multiple departments and managing pressure-filled situations.

Start With the Stories: The Secret to Understanding Patient Experience

Every step of Experience-Based Co-Design (EBCD) is essential to the overall process, but perhaps the most powerful component is that of storytelling. It is important to emphasize the value that storytelling brings to EBCD in truly capturing the lived-experience of patients and their families, and how critical it is that patients are engaged in the best way possible in order to share their unique experiences.

Forget the Complaint Box: Why Experience-Based Co-Design is Better

As growing numbers of health care providers and policy makers embrace the notion that paying attention to patient experience contributes to improving patient health outcomes, various tools to assist in patient engagement are being designed, used and evaluated. One such methodology with a proven track record is Experience-Based Co-Design (EBCD)

How Citizen Engagement Brings Values and Priorities Together

Involving citizens in health care decisions is vital for a number of reasons. As voters, taxpayers, citizens and recipients of care, they can contribute vital input regarding their priorities for, and needs from, the health care system.

Why Patient Engagement Must Become a ‘Way of Life’

While there have been numerous changes and innovations to health care in Canada through the years, our health systems still depend to a great extent on inherited, top-down models of care. The shift to patient-centred care (aka person-centred care) and increased Patient Engagement, as a means of improving health outcomes, are relatively new concepts that have only just begun to take root.

Why Patient Engagement Is Key To High-Quality Health Care

Patient involvement in health care improvement projects has been growing steadily in recent years. It’s the right thing to do – to seek the input of those who will be affected by the decision. In Canada, there has been increased recognition of this moral obligation.

Review of International Best Practices in Public Engagement and Learning Measurement

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Creating a Productive Dialogue Session by Ensuring Everyone Can Engage

Ensuring productive dialogue involves giving everyone in the room the same opportunity to understand and engage appropriately. Part of that process involves being aware and knowing how to address any challenges while making accommodations for participants who are physically, visually or hearing impaired.

Putting Relationships First – A Different Approach to Designing “People Services”

“People services” are the types of program such as health, education and social services that essentially involve one group of people (providers) providing a range of services to another group of people (variously called clients, consumers, patients or students, depending on the context). The planning for these programs has been dominated, over the past 50 years or so, by the desire to create systems intended to standardize the types and quality of the services provided, in the hope of creating similar outcomes for the clients. In this process, it has been generally assumed that any professional that possesses the appropriate qualifications can provide the required service. What has often been overlooked is the actual relationship that gets created between a provider and a client.

Making the Move to Virtual Meetings: Step 2 – Designing Effective Webinars

Once you have made the decision to introduce virtual meetings to your organization or network, it is important to recognize that this is not just a technological shift, but a cultural one. In any group where training and relationships have been built over years through face-to-face meetings, it is a major change to make the shift to interacting virtually.