Preview-3 Ways To Improve Public Engagement and Customer Service

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3 Ways To Improve Public Engagement and Customer Service

Public Engagement and Customer Service

In business, the more you engage with your customer, the more you know their needs, and the better you can serve them. Engaging the customer is ultimately a win-win proposition for both parties. This is as true for government agencies and non-profits as it is for any business: everyone can stand to gain from open lines of communication. Below are three ways government agencies can improve their public engagement.

 

Preview-Six Design Elements That Contributed to Edmonton’s Deliberative Dialogue Success

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In 2012, the City of Edmonton, the Centre for Public Involvement (CPI), and Alberta Climate Dialogue (ABCD) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. The Energy Transition Strategy that incorporated its recommendations was passed unanimously by Edmonton City Council in April 2015. For a video reflecting on the influence of the Panel on City Council discussions, see this link.

Preview-Three Prerequisites for Effective Deliberative Dialogue: Citizen Climate Change Panel Case Study

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Three Prerequisites for Effective Deliberative Dialogue: Citizen Climate Change Panel Case Study

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In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article is part of a seven-part series exploring some of the lessons learned about deliberative dialogue through the Edmonton Citizens’ Panel. The Energy Transition Strategy that incorporated the Panel’s recommendations was passed unanimously by Edmonton City Council in April 2015.

Preview-Working with Divergence and Emergence, While Maintaining Focus: Lessons from the Edmonton Citizen Panel on Climate Challenges

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Working with Divergence and Emergence, While Maintaining Focus: Lessons from the Edmonton Citizen Panel on Climate Challenges

Pathway

In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article is part of a seven-part series exploring some of the lessons learned about deliberative dialogue through the Edmonton Citizens’ Panel. The Energy Transition Strategy that incorporated the Panel’s recommendations was passed unanimously by Edmonton City Council in April 2015.

 

Preview-Should You Use The Media To Amplify The Impact of Your Deliberative Dialogue?

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In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article is part of a seven-part series exploring some of the lessons learned about deliberative dialogue through the Edmonton Citizens’ Panel. The Energy Transition Strategy that incorporated the Panel’s recommendations was passed unanimously by Edmonton City Council in April 2015.

Preview-Benefitting from Practitioner and Researcher Collaboration

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Benefitting from Practitioner and Researcher Collaboration

In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article is part of a seven-part series exploring some of the lessons learned about deliberative dialogue through the Edmonton Citizens’ Panel. The Energy Transition Strategy that incorporated the Panel’s recommendations was passed unanimously by Edmonton City Council in April 2015.

Preview-Finding Clarity in Complexity: Edmonton Climate Change Panel Case Study

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Finding Clarity in Complexity: Edmonton Climate Change Panel Case Study

In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article is part of a seven-part series exploring some of the lessons learned about deliberative dialogue through the Edmonton Citizens’ Panel. The Energy Transition Strategy that incorporated the Panel’s recommendations was passed unanimously by Edmonton City Council in April 2015.

You can find the full working paper, written by Mary Pat MacKinnon, Jacquie Dale and Deborah Schrader, here: Looking Under the Hood of Citizen Engagement: The Citizens’ Panel on Edmonton’s Energy and Climate Challenges.

Preview-Recognizing the Role, Benefit and Challenge of Emotion and Value Exploration in Deliberative Dialogue

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Recognizing the Role, Benefit and Challenge of Emotion and Value Exploration in Deliberative Dialogue

In 2012, the City of Edmonton, the Centre for Public Involvement (C PI), and Alberta Climate Dialogue (A BC D) collaborated to create a citizen dialogue and deliberation process focused on energy vulnerability and climate change. 56 citizens came together every Saturday for 6 weeks to provide advice and guidance to the City. This article is part of a seven-part series exploring some of the lessons learned about deliberative dialogue through the Edmonton Citizens’ Panel. The Energy Transition Strategy that incorporated the Panel’s recommendations was passed unanimously by Edmonton City Council in April 2015.

Preview-When is Face-to-Face the Best Technology?

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When is Face-to-Face the Best Technology?

As TS Eliot wrote, “There is no life that is not in community.” Our definition of community, though, is fluid. Today, it is not just the people in your neighbourhood. Your community might include members from across the country or across the world. At the same time, the idea of community in terms of the place in which you live, the geographic location you call home, is still very important, particularly as we face complex social issues and concerns. When we are engaging community, which “community” are we talking about? How do we use technology to facilitate our goals most effectively, and when is the best technology the social technology of a face-to-face meeting?

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