Identifying problems. Exploring issues and options. Making decisions. Sounds pretty much like what every successful organization does every day to address challenges and find a resolution to tricky problems. Whether you’re the CEO of a fortune 500 or managing the day-to-day activities of a not-for profit in your home town, the actual steps of identifying, exploring and resolving problems is usually the same.  While that may be true, when confronted with tough issues and critical decisions, using the right kind of process to work through these steps is vitally important to ensure that decisions are arrived at in the most informed way for everyone involved.  Assistance from a competent facilitator can greatly improve this process and ensure that the kind of meaningful dialogue that will lead to the most effective and efficient decision-making can take place.